X Laundry Frequently Asked Questions

Log In to your account and select My Services > Schedule An Appointment.
You can also text 'Appointment' and your pick up day & time to 245-87. (E.G. 'Appointment Thursday 2pm')

Yes! X Laundry delivers to the location that is most convenient for you. As long as your location is in our delivery zip code, X Laundry provides you with the functionality to adjust the address in your profile, or send a change of address and/or pick up time to info@xlaundry.com

We are always excited to add amazing people to our team. If you are interested in working for X Laundry, please email your resume to and tell us why you should work for X Laundry!




Getting Started

Log In to your account and select My Services > Schedule An Appointment.
You can also text 'Appointment' and your pick up day & time to 245-87. (E.G. 'Appointment Thursday 2pm')

X Laundry offers laundry dry cleaning, and locker services.

Laundry Services: -Wash & Fold. Hang Dry for delicate items. Customization options including, separation of whites and colors, and bleaching of whites.

Dry Cleaning Services: -Dry Cleaning. .Wash and Press for most men’s dress shirts -Customization options including Starch.

Check out our Locker Service here.

Yes! After you schedule a pick up, one of our professional and friendly Drivers will come to your door and bring you a new customized X Laundry Wash & Fold and/or Dry Cleaning bag.

Regular turnaround time is 3-4 days. Premium Delivery has a turnaround time of 36 hours. We encourage you to schedule your delivery in advance to help with a quick turnaround time.

Premium Delivery has a turnaround time of 36 hours and is $4.99. To select premium delivery, Log In to your account and select My Services > Schedule an Appointment > Premium Delivery.

We understand that each item of clothing is more than just an object - it’s something that you chose and a reminder of what you’ve done and where you’ve been. It’s a piece of you. Every single item of clothing we receive is treated with the highest level of care and attention.
We hold ourselves, our employees, and partners to the highest standards, and offer customers an array of options in how their personal items are cleaned. From spot treatment to fabric softener preferences, X Laundry is here to make sure your laundry is done your way, with no hassle. If your clothes don’t arrive looking and smelling exactly like you want them to, we want to hear about it.

No, there is no minumum order for our Dry Cleaning and Laundry service. You can submit 1 garment at a time, or 100, and we won't charge an extra fee.




My Account

The day after pick up, your order history will be updated to reflect the cost of your cleaning. To view the cost of your order, log in to your account and select Order History > Current Status.

Log In to your account and select Settings > Edit Profile.

Log In to your account and select Settings > Edit Profile > Change Password.

Log In to your account and select Settings > Edit Profile > Payment Settings.

Log In to your account and select Settings > My Services> Pick A Laundry plan.

Log In to your account and select Order History > Past Orders.




Dry Cleaning & Laundry 101

Any items made of natural fibers (e.g. silk, wool, etc.) are best cared for through dry cleaning. These natural fibers can react adversely when exposed to water - the natural fibers become rigid, causing the fabric to shrink, distort, and lose their color. Dry Cleaning keeps delicate items soft in texture and vibrant in color.

Dry Cleaning is the use of non-water based solvents to clean clothing. Clothes that emerge from the dry cleaning process dry, and then undergo machine or hand pressing. Laundered differs from Dry Cleaning in that the washing process uses a commercial-grade washing machine that uses water and detergent to clean. All garments emerge from the washing machine damp, and then are individual dried and pressed.

Any items made of natural fibers (e.g. silk, wool, etc.) are best cared for through dry cleaning. These natural fibers can react adversely when exposed to water - the natural fibers become rigid, causing the fabric to shrink, distort, and lose their color. Dry Cleaning keeps delicate items soft in texture and vibrant in color.

Eco-friendly dry cleaning typically refers to a process that does not involve the use of any chemicals that are known carcinogens. Historically, the most widely used chemical was perchloroethylene (“perc”), but recently this chemical is being phased out of the industry, and X Laundry does not use perc.

Starch is something that can be added to the cleaning process for cotton dress shirts to give them a crisper look and feel. The starch binds to the fibers and helps them keep their shape better through wear. We offer Light, Medium, and Heavy starch- The more starch that is applied, the crisper the hold will be. Starch level is a personal preference, and you can set your desired starch levels for shirts from your account page.




Billing and Payments

We offer FREE pickup and delivery on all orders with regular delivery.

It happens automatically! Once your order first order is complete, you will see the discount applied to your itemized receipt.

There is NO order minimum requirements.

The day after pick up, your order history will be updated to reflect the cost of your cleaning. To view the cost of your order, log in to your account and select Order History > Current Status.

Tipping is discretionary! We’d love for you to reward great service in whatever way you feel most comfortable - by tipping, by leaving feedback for our drivers, or by just making our drivers’ day a little bit better! To set or change your tip amount, go to the Account section of the menu and click into Preferences.

No. We will take care of your clothing, regardless if you need two shirts cleaned, or your entire closet.



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